For all other queries not related to order status, cancellation & return.
Mon to Sat (10AM - 7PM)
Some products have longer expected delivery date. Please check the expected delivery date of the product you have ordered on the website. If the number of days is past due there might be some unforeseen conditions due to which your product cannot be shipped. We will send you an email or call you to inform about the such delays. Also, sometime shipping company takes longer than expected to deliver a package due to certain conditions. If you have received a tracking number and your product is not being delivered please inform us via email / whatsapp / call so that we can expedite the delivery.
You can login to your account to see the current status of recent orders or simply click on the link above which says track order. Enter your order number and email Id used to order.
Shipping means the product has been dispatched from our dispatch center. You will receive an email and sms with tracking number once it is shipped. Since, we ship our products with third party shipping company we do not have full control over delivery. Delivery means when the product is actually delivered to you at your doorstep.
There is a nominal fee of Rs 50 per order for shipments in India. This is to maintain the service level and provide your product on time. The shipping charge is non-refundable.
Please don’t accept an open or tampered package. Report this concern immediately to us via email or call. We will look at it immediately and get back to you.
Within India we use Fedex and Indian Post’s speed post services. For International shipments depending on the country shipping company changes.